Store notice: Enjoy FREE delivery in Accra on orders over GHS 500. Use code IDAJOY at checkout. | Call/WhatsApp: +233 24 855 5885
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Help Center / FAQs

Answers to the most common questions about ordering, shipping, returns and more at Ida Artisan. If you still need help, reach out on WhatsApp or our contact form.

Contact Support

Before You Ask

Most questions fall into a few categories: orders, delivery, payment, returns and sizing. We’ve answered them below.

Response Times

WhatsApp & calls: Monday–Saturday, 9am–7pm.

Email & contact form: within 24 hours on business days.

Need Human Support?

WhatsApp: +233 24 855 5885

Phone: +233 24 855 5885

Or use our contact page and we’ll get back to you.

Orders & Shipping

Shopping with Ida Artisan is simple:

  1. Browse the Shop and open any product you like.
  2. Select your size/variation and click “Add to Cart”.
  3. When you’re ready, go to your Cart and click “Checkout”.
  4. Fill in delivery details, choose a payment method, and confirm your order.

You can also send us a screenshot on WhatsApp and we’ll process it manually for you.

We deliver nationwide across Ghana.

  • Greater Accra: Same-day or next-day for most orders placed before 2pm.
  • Other regions: 1–3 business days depending on location.

During peak seasons delivery times may be slightly longer; we’ll keep you updated.

Delivery fees depend on your location and order size:

  • Accra (selected areas): from GHS 25 – GHS 40.
  • Other regions: calculated at checkout.

Orders above GHS 500 to selected Accra locations qualify for FREE delivery with code IDAJOY.

You’ll receive:

  • Order confirmation email/SMS/WhatsApp.
  • Dispatch update with tracking link or rider details.

You can also use our Track Order page or chat us on WhatsApp.

Payments

We accept:

  • Mobile Money: MTN, Telecel (Vodafone), AirtelTigo.
  • Debit/Credit Cards: via secure gateway.
  • Cash on Delivery: selected Accra locations.
  • Bank transfer: on request for larger orders/custom pieces.

Cash on Delivery is available for:

  • Selected parts of Accra and nearby areas.
  • Orders below a certain value (shown at checkout).

Other locations/high-value orders may require full or part payment before dispatch to keep prices fair and reduce failed deliveries.

If this happens:

  1. Take a screenshot of the debit alert or MoMo message.
  2. Share it on WhatsApp with your email/phone used at checkout.
  3. We’ll verify and either confirm your order or process a refund.

Most reversals complete within 24–72 hours depending on your bank/network.

Returns & Exchanges

We accept returns within 7 days of delivery:

  • Items must be unused, unwashed, with tags.
  • Sale items may be exchange-only.

Start a return via WhatsApp or the contact page with your order number.

Non-returnable for hygiene/safety:

  • Underwear and inner garments.
  • Certain jewelry/pierced accessories.
  • Custom-made or personalised orders.

We indicate non-returnable items clearly on product pages.

If return is due to:

  • Wrong item/size or defect: we cover return cost/arrange pickup.
  • Change of mind/wrong size chosen: you cover return delivery; we help with fit.
Account, Wishlist & Products

You can checkout as a guest, but creating an account lets you:

  • View order history and track orders.
  • Save addresses for faster checkout.
  • Create/manage your wishlist.

Tap the heart on any product to save it to your wishlist:

  • View saved items on Wishlist.
  • Move items to cart when ready.
  • Wishlists link to your account, so they sync across devices.

Each product has a size guide with:

  • Measurements for each size.
  • Fit notes (true to size/oversized/slim).
  • Model height/size (where available).

Unsure? Chat us on WhatsApp with your height/weight/fit preference and we’ll suggest a size.

Yes. Through our Custom Order page you can request:

  • Made-to-measure outfits for special occasions.
  • Custom colour combinations or fabric choices.
  • Bulk orders for bridal parties, events or teams.

Share your idea, budget and timeline, and we’ll confirm options and send a quote.

Still Need Help?

If your question isn’t answered here, we’re happy to assist personally.

We’re here to make your Ida Artisan shopping experience simple, fun and exciting.